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Frequently Asked Questions (FAQ)
 

How long is the hire period?

Our standard hire rate is per day. Once you proceed to the Request a Quote page, we’ll ask you to provide the first hire date and last hire date. We’ll calculate the hire duration and send you a final invoice with all costs clearly outlined.

How do I request a quote?

Add your selected items to the cart and click Request a Quote. We’ll review your request, check availability, and get back to you with a detailed quote.

Is the equipment price shown the total cost?

The price shown is the daily hire rate. Additional charges may apply for delivery, setup, or extended hire. We’ll confirm all costs in your final quote.

Do you offer delivery and setup services?

We deliver across Brisbane and surrounding areas. Delivery fees depend on location—just provide your address, and we’ll include it in your quote.

Can I pick up the equipment myself?

Absolutely. You can choose to pick up and return the equipment yourself from our location by arrangement.

What happens if something gets damaged?

You’re responsible for the equipment during the hire period. Any loss, theft, or damage beyond normal wear and tear will be charged at repair or replacement cost.

Is a security deposit required?

A security deposit may be required for certain items. We’ll confirm the deposit amount in your quote.

How do I pay?

We accept payment by bank transfer, credit card, or other methods as agreed. Full payment or a deposit is required before hire begins.

Can I cancel my booking?

Yes, but please give us as much notice as possible. Cancellations within 48 hours of the hire date may forfeit the deposit.

Is all equipment available at all times?

All bookings are subject to availability. We’ll confirm what’s available when you request your quote.

Do you help with event planning or design?

We’re happy to offer advice on the best sound and lighting setup for your event. Just tell us what you’re planning, and we’ll help you choose the right gear.

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